Sneakman

Saturday, January 4, 2003 » general update

HAOOY NEW YEAR!

So earlier today electromaz.com went down again, making this the third or fourth time in the last 30 days or so, and that's not even including when the whole server got hacked back in November. I sent my Webhost a decidedly more-displeased-than-usual note, since, on the rollercoaster ride of satisfaction this host has been, this is definitely one of the lows. Here's the response they sent:

Dear client, our servers were down today due to a mistake our datacenter made. We currently are totally up and functional once again. Your data was almost lost today but due to the hard work of our team here at Istacia we were able to get our server hard drive back and functional once again. I'm sure you can deal with the few hours of downtime we've faced today considering you almost lost your data. We are terribly sorry about the downtime today, as you can imagine. And we do realize your web site / account has faced a lot of downtime in the past week. But from here on out you're going to be dealing with one reliable host. If you have any other problems please feel free to open up another support ticket. Thanks — Istacia Team!

I think my absolute favorite part is when they point out that the downtime is totally acceptable, since the alternative was losing all my data (which already happened before), and I should be relieved or something. I really don't know what to write in response to that. It makes my brain hurt.