The way I see it

My Webhost used to have huge text proclaiming "guaranteed 99.9% uptime!" slathered across its site. So, figuring that I signed up for a year, they owe me approximately 8,751 hours of quality uptime. Between all the periodic outages and loss of FTP access, I'd say they're well over their nine or so hours of slacking off. I wonder if they now owe me money.

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